Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world - and now the UK is next! To support our ambitious growth, we are now looking for a Senior Operations Manager UK to join our new London-based team.
Your Tasks – Paint the world green
You develop long-lasting relationships with our bus partners
You are responsible for our Operations KPIs and implement processes that deliver on our targets
You are responsible for onboarding new bus partners and launching new lines which includes
Ensuring that the bus partners buses fulfill our FlixBus-standards
Equipping buses with GPS navigators, ticket printers etc.
Verifying buses have the correct FlixBus branding and ensure the bus partners train their drivers on customer service, our systems and processes
You are responsible for the running operations, including
Delivering high on time performance (punctuality)
Solve incidents and improve processes avoiding them in the future
Achieving high customer satisfaction by gathering feedback and improving our quality
Managing our operations at bus stations, including stewards and future shops
You will work in a matrix organisation with strong functional support from our HQ in Germany
Your Profile – Ready to hop on board
Minimum of 3-5 years of relevant work experience, preferably in a similar position
Degree, or equivalent, in transportation, business administration, economics or a related field from a top university
A proven track record of having impact in fast moving, data-intense environments
Strong drive for excellence with an entrepreneurial approach
Capability to work independently and knowing when to escalate
Ability to build relations with external stakeholders and manage conflicts
Willingness to travel when needed
You are fluent in English
Our Perks – More than just a job
Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
Trust-based working. We don't punch the clock – organize your own schedule. We trust in what you do!
Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story: