Customer Care Specialist - French Speaking (m/f/d)

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We're looking for a motivated and driven Customer Care Specialist (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks – Paint the world green

  • Complaint management and third level support for payments and refunds
  • Passengers’ rights claims, lost & found and emergency case handling
  • Support to our travel agencies (bookings, invoices, payments and website issues) and to our sales department
  • Support to our service providers
  • Development of proactive solutions to ensure the best customer experience

Your Profile – Ready to hop on board

  • Certified or specialized in the tourism and/or leisure sectors
  • Previous experience in customer care or travel agency
  • You are highly motivated, persistent and team-orientated
  • Experienced user of MS Office
  • Full working proficiency in French and English. German is a plus

Our Perks – More than just a job

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
  • Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
  • Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
  • Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!


About FlixMobility

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

 

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Do you speak French fluently?