This is not a regular Customer Service Team Lead position, where someone constantly stands behind you and tells you what to do. This is an exciting and very independent role, for an entrepreneurial and up-and-coming individual, who would like to take the ownership over his own working environment and help us making Flix Customer Care a household name.
We're looking for a motivated and driven Team Lead for Customer Service (Claims and Back Office Workflow)(m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
Your Tasks – Paint the world green
You will lead the skilled team of Customer Care specialists, responsible for handling claims, B2B and Backoffice requests workflows,
With your managerial skills, you will act as a true leader, motivating and supporting your team, fostering the culture of team development and entrepreneurial mindset
You will ensure a good and close cooperation with the internal interfaces of customer services (operations control, quality assurance, marketing, network planning) as well as our external service providers,
Together with your team, you will work out new solutions, ongoing development of internal workflows and the optimization the processes, with the Customer Satisfaction as your main driver,
You will take care over your team structure and budget planning
You will have an awesome opportunity to bring your team to the next level, by initiating and leading the new, technology-driven solutions, to make sure that processes are lean, customer friendly, and IT-based,
As a member of the customer service on-call team, you will be involved into supporting our Emergency Management team in the area of Customer Service
As an expert, you take over projects as part of the further development of Flix Customer Service
Your Profile – Ready to hop on board
Several years of a leadership experience in the field of customer service or other customer-oriented services
Full professional proficiency in English and German; every other foreign will be considered a plus
Since this is a very independent role, being self-driven is essential
Ability and willingness to lead, develop and promote a team
Strong communication skills and assertiveness in working with the entire customer service team and key interfaces
Affinity and enthusiasm for new technologies
Flexibility and being able to keep cool under pressure
Customer-oriented thinking and acting as well as problem solving ability
Our Perks – More than just a job
Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
Trust-based working. We don't punch the clock – organize your own schedule. We trust in what you do!
Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story: