Manager Service Providers (m/f/d)

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We're looking for a motivated and driven Manager Service Providers (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks – Paint the world green

  • Mange external vendor relations within the Customer Service department
  • Perform as the functional bridge amongst external vendors and internal stakeholders
  • Ensure to track, measure, report and evaluate vendor performance
  • Troubleshoot all vendor problems and present to management as required
  • Identify improvement areas internally as well as collaborate closely with all internal stakeholders to prepare solutions
  • Cooperate with our IT employees to ensure vendor partners are effectively utilizing existing tools, and contracts are completely leveraged
  • Accompany processes for managing, analyzing, selecting and transitioning of vendors
  • Monitor all contractual agreements
  • Stimulate steady process enhancement to present increasing operational efficiency
  • Support expansion of services across new business lines
  • Conduct weekly, monthly as well as quarterly business reviews with vendors

Your Profile – Ready to hop on board

  • 3+ years of experience in vendor services or a customer service role (e.g. vendor manager, team manager or project manager)
  • Excellent analytical, organizational, and communication skills
  • Natural ease of working with numeric data and concluding out of it
  • Demonstrated ability to identify KPI opportunities, develop and implement action plans to improve performance
  • Working experience with tools such as PowerBI, Omnichannel Contact Center Software, Forecasting / Workforce Management solutions
  • Willing to travel abroad 4-6 times a year
  • Must be able to work in an autonomous way in a dynamic environment
  • Ability to deal with ambiguity and constant change
  • Fluent in English; every other language is a plus

Our Perks – More than just a job

  • Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
  • Trust-based working. We don't punch the clock – organize your own schedule. We trust in what you do!
  • Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
  • Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
  • Feel at home. We provide you with a laptop, comfortable working space, free drinks, a casual dress code, diverse employee discounts and more.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!

About FlixMobility

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:


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