We are an international long-distance mobility provider with offices across Europe and the USA. Since 2013 we’ve offered a new, convenient and green way to travel which suits every budget. Thanks to our smart business model and innovative technology, we have quickly established Europe’s largest intercity bus network. And we won’t stop there but will continue our journey!
To support our ambitious growth in the US, we are now looking to fill the exciting role of Traffic Control Agent in our Los Angeles, CA office!
Your Tasks – Paint the world green
Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
Respond to inquiries and assist with investigating and resolving customer concerns
Respond-to and coordinate emergency responses
Continuously strive to optimize operational processes to guarantee the quality of our services
Coordinate personnel responsibilities and vehicle deployment in case of any changes
Interact with all parties of the FlixBus fleet, especially with our drivers and bus partners
Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all time
Your Profile – Ready to hop on board
At least two (2) years’ professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
Previous dispatching experience not required, but a big plus
Friendly, patient, professional and personable with a friendly demeanor at all times
Ability to listen effectively and understand driver/passenger needs in order to provide creative solutions
Extremely detail-oriented with excellent multi-tasking skills
Flexibility and ability to work nontraditional hours (24/7)
Passion for public transportation and strong interest in the bus market
Adapts easily to new technology software to perform job functions; skilled in Microsoft Office Suite
Ability to work independently with little supervision to make critical decisions in the interest of safety and customer service.
Our Perks – More than just a job
Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride.
Push boundaries. Everyone is equally important and works together on uncharted challenges alongside inspiring colleagues from all over the world.
Fun at work and beyond. Discover the world with your free FlixBus rides and join our regular team events – there's always something to celebrate!
Feel at home. We provide you with a laptop, comfortable working space, free drinks, casual dress code, diverse employee discounts and more.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story: