Operations Manager

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We're looking for a motivated and driven Operations Manager who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks – Paint the world green

  • You build a strong and positive working relationship with our coach operators.
  • You manage the day-to-day interaction with our operators to ensure there are no disruption.
  • You monitor our operators’ quality performance and work to continuously be improving it.
  • You work co-operatively with our operators to ensure that their information on our platform is updated.
  • You will monitor that operators adhere to our processes and standards.
  • You will carry out audits with operators to ensure they follow safety standards.
  • You liaise with key external stakeholders in local authorities to ensure we are providing customers & partners with the best possible level of service in everything we do.
  • You facilitate & coordinate the bus stop/ station usage approval following the launch or expansion of new routes & timetables.
  • You are responsible for our station agents team providing excellent service on a day-to-day basis. This includes making sure they have all the tools and training required.
  • You coordinate with Traffic Control, internal teams, external teams & agents in the event of delays, incidents or accidents & updates to network.
  • You create bus stations user guides & line start packs for Bus Partners to ensure compliant use of stops and stations across the UK.
  • You proactively identify risks that can disrupt our operations and find solutions to them.
  • You work closely with the rest of the UK team in analysing our data and processes. We will constantly be challenging the status quo and strive to improve.
  • You will gather feedback from our external stakeholders (operators, stations, agents) and propose improvements based on this.
  • You will support the rollout of new initiatives and Product features

Your Profile – Ready to hop on board

  • Minimum of 2 years’ experience from top strategy consulting firm and/or hypergrowth start-up
  • Degree in business, engineering or a related field
  • Passion for building businesses
  • Team player who enjoys succeeding together and ability to build strong relationships
  • Analytical mindset that loves structure
  • Seeks challenges and learning
  • High attention to details
  • Relentless strive for excellence
  • Occasional travelling

Our Perks – More than just a job

  • You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
  • Flix is flexible. Organize your own schedule, and balance work between the office and home as it’s best for you. We give you trust-based hours and a flexible smart working policy.
  • Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
  • Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
  • We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018. We aim to be carbon neutral by 2030.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!


About FlixMobility

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

 

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