We're looking for a motivated and driven Team Lead CRM (f/m/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
Your Tasks – Paint the world green
Together with the business owner and team you ensure the CRM team has a clear vision and strategy and follows it in every aspect of their work to increase customer retention, engagement, monetization and reactivation
You build the quarterly CRM roadmap and enable the team to achieve the milestones
You own, prioritize and refine the product backlog, in line with the strategic vision and business priorities
You improve the daily work of our CRM team by mentoring and motivating them, by providing regular feedback and leading them by example
You overtake full responsibility to automate all CRM actions (e.g. communication journeys) across the various customer touchpoints to bring our customer lifetime value to the next level
You assure reporting & regular monitoring of relevant KPIs and you are responsible for budgets & forecasting
You navigate strong collaboration between people and work closely with stakeholders from tech and other teams
Your Profile – Ready to hop on board
2+ years of experience in managing teams, ideally in an intercultural & dynamic environment
Experience in leading a team in an agile set-up with all its ceremonies
Profound professional experience in performance marketing; ideally CRM
You are a team player with strong communication skills as well as a goal-driven and team-oriented working style
Affinity for numbers and very good analytical skills, paired with the ability to find creative solutions, as well as a high level of initiative and reliability
Strong business experience, evidence of improving organizational processes and the ability to interpret and communicate actionable findings to senior management
Familiarity with Salesforce Marketing Cloud or any other CRM tool is a plus
Fluent in English
Our Perks – More than just a job
You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
Flix is flexible. Organize your own schedule, and balance work between the office and home as it’s best for you. We give you trust-based hours and a flexible smart working policy.
Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018. We aim to be carbon neutral by 2030.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story: