We're looking for a motivated and driven Business Analyst - API Support (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
The primary function of this role is to support FLIX API customers in the after-sales support environment. This role will assist clients with integrating FLIX data via API into their own software applications and the FLIX Sales department in retaining API business.
You will be the voice of the API customers within internal teams and assist them in improving the developer experience. You will have the opportunity to work with strategic customers in the world of third party resellers and metasearch engines, such as Omio, SNCF or Wanderu. You will also help the Sales department with identifying business opportunities, in the form of suggestions for API improvements, and data collection for internal use.
Your Tasks – Paint the world green
You reproduce issues reported by the FLIX API customers
You interact with the internal teams to find workarounds and troubleshoot API consumption
You provide suggestions for API improvements of the FLIX public APIs
You provide code samples to the FLIX API customers
You create small datasets out of the FLIX API for helping the business teams spot opportunities
Your Profile – Ready to hop on board
Experience in developing API calls and extracting raw data programmatically from APIs
Excellent verbal communication skills
Excellent problem-solving skills and the desire to troubleshoot
A customer success attitude with a desire to help teammates and clients solve challenges
Customer service experience is a plus
Ability to build custom-engineered data files directly from FLIX APIs and Snowflake environments
Our Perks – More than just a job
You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
Flix is flexible. Organize your own schedule, and balance work between the office and home as it’s best for you. We give you trust-based hours and a flexible smart working policy.
Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.
The following video shows our amazing success story: