Voice of Customer Analyst (m/f/d)

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We're looking for a motivated and driven Voice of Customer Analyst (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.

Your Tasks – Paint the world green

  • You support Flix global expansion by analyzing how Customer Service processes and tools impact on customer retention and happiness;
  • You evaluate Customer Service metrics to identify drivers that impacts on customer satisfaction;
  • You support our operations by providing indications of which process is affecting customer retention and satisfaction;
  • You are the liaison between Customer Service, Marketing, Business Development and Business Intelligence teams assuring a smooth communication and share of information;
  • You support the implementation of the CS strategy analyzing the potential outcome of the department initiatives and projects in terms of customer lifetime value;
  • You investigate our customer base and define customer segments;
  • You develop your own predictive models which will be used by our Leads to calculate the business impact of their initiatives;
  • You collect data from multiple sources and create reports that help you and management analyze performance and understand our customers' behavior;

Your Profile – Ready to hop on board

  • You have an analytic and data driven mindset;
  • You easily juggle between SQL, Python, Machine Learning and data visualization tools (PowerBI, Tableau);
  • You have customer happiness at heart; · Good organizational, and exceptional communication skills;
  • You understand and can interpret customer service KPI's and is passionate about reporting and analysis;
  • You have great presentation skills;
  • You have a proven ability to build relationships quickly which focus on both internal and external stakeholders;
  • You know how to navigate and make decisions even through uncertainty and constant change;
  • You are able to work under time pressure as part of a team, but also handle well individual responsibilities and expectations;
  • Good to have: passion for IT and the digital world.

Our Perks – More than just a job

  • You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
  • Flix is flexible. Organize your own schedule, and balance work between the office and home as it’s best for you. We give you trust-based hours and a flexible smart working policy.
  • Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
  • Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
  • We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.

Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you!


About FlixMobility

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.

FlixMobility is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.

The following video shows our amazing success story:

 

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