Agente de Contrôle Opérationnel – Multilingue (m/f/d)
City: Lisbon
Department: Operations
Recruiter: Kirill Feofilov
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We are looking for a motivated and organized (Junior) Traffic Control Dispatcher (m/f/d), speaking French, Portuguese, English and Spanish, who will take an active part in the success of FlixBus and will have a direct influence on the functioning of the operations.
The role is based in Lisbon (hybrid model) and includes unlimited contract, a fixed annual gross salary plus a meal allowance of €10.20 per working day, additional pay for night, weekend, and public‑holiday shifts, a 50% subsidy for the Lisboa Viva public transport pass, and access to further benefits.
About the Role
- Ensure quality control of daily operations across France, Spain, and Portugal
- Handle incoming calls and emails from drivers and coach partners in a multilingual environment (FR, EN, ES, PT)
- Support additional saturated markets when the required language (e.g., English) is mastered
- Manage delays, accidents, and incidents in line with internal operational guidelines
- Monitor delays using internal alert systems and inform passengers promptly via notifications
- Rebook or reassign passengers to alternative services in cases of delays, cancellations, or incidents
- Document all incidents thoroughly, take appropriate measures, contribute to process improvements, and collaborate closely with the team leader
About You
- 1+ years of experience in a customer service or customer support–related role
- Fluent multilingual proficiency in English, Portuguese, French, and Spanish
- Experience in transport management, operations, or handling exceptional and emergency situations is a strong plus
- Strong communication skills and high comfort working collaboratively in team environments
- Flexibility to work in rotating shifts (including weekends) within a 24/7 operational environment
- Solid command of the Microsoft Office suite
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
