We're looking for a motivated Regional Operations Manager who will help us drive the company to the next level and have the most direct influence on our success. You will be the main point of contact for Operations department based in Bangalore. For the upcoming years, we expect further growth, which is why we want to expand our strong, dynamic, and ambitious international teams.
Join us for a unique opportunity to lay the foundation of our business in one of the world's largest bus markets. If you are passionate about sustainable mobility and you crave an exciting challenge and want to make a significant impact, we want to hear from you!
This position will be based in Bangalore. Ideal start date: June/July 2024
Your Tasks – Paint the world green
- You build and nurture a strong and positive working relationship with our operators
- You manage the day-to-day interaction with our operators to ensure there is no disruption
- You monitor our operators’ quality performance and work to continuously be improving it
- You work cooperatively with our operators to ensure that their information on our platform is updated
- You will support operators on vehicle preparation and customization. Ensure equipment and standards as contract requirements
- You track that our operators have trained all their drivers
- You will monitor that operators adhere to our processes and standards and you will carry out audits with operators to ensure they follow safety standards
- You support our operators to familiarize with our training content for drivers
- You build and nurture a strong relationship with the bus stations we serve
- You are responsible for an external mystery shopping provider doing checks at our stations
- You are responsible for our station agents team providing excellent service on a day-to-day basis. This includes making sure they have all the tools and training required
- You identify risks that can disrupt our operations and find solutions to them
- You work closely with the rest of the team in analyzing our data and processes. We will constantly be challenging the status quo and strive to improve
- You will gather feedback from our external stakeholders (operators, stations, agents) and propose improvements based on this
Your Profile – Ready to hop on board
- 5-7 years of hands-on experience in operations management, ideally within transportation, logistics, mobility, or delivery sectors.
- Demonstrated track record in a similar capacity at rapidly scaling startups, with operations, logistic or account management experience
- Bachelor's degree in business, engineering, or a related field
- Deep understanding and expertise in the consumer tech landscape specific to South India
- Entrepreneurial mindset with a proactive approach to problem-solving.
- Collaborative team player committed to collective success
- Exceptional adaptability and ability to execute swiftly in dynamic environments
- Keen attention to detail with an unwavering pursuit of excellence
- Willingness to travel
- Fluent proficiency in English and proficiency in Kannada, Tamil, Telugu, and Malayalam
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 30 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story: