In the Customer Service Domain, we're striving towards a highly building a variety of services that help us managing and improving our customer experience around the globe.
The users of our products are not only our passengers. We provide tools for our service agents around the globe as well as to HQ teams that steer our Customer Service efforts. In everything we do, we focus on scalable, automated processes and bringing Flix to more and more countries.
We're looking for an enthusiastic and driven Engineering People Manager (m/f/d) to take 2 teams in the Customer Service domain and help us to create the leading Tech platform for green and smart mobility across the globe.
Your Tasks – Paint the world green
- You lead, shape and grow a high performing software engineering team consisting of 4-8 team members.
- You are mostly hands-off, but coaching your team to take conscious decisions, seize opportunities and reduce risks.
- Together with our technical leaders you strive for Technical Excellence.
- Together with our Product Owners you define your team’s vision and mission statement.
- Together with our Agile Coaches you promote cross-functionality and autonomous decision-making.
Team Setup:
- You are accountable for setting-up teams for success.
- You shape the structure around teams and individuals.
- You attract, develop and retain engineering talent with a great cultural fit to make our teams more successful.
- You ensure the teams have all required resources to work efficiently towards their goals.
Leadership:
- You are a servant leader in an agile environment with distributed power and leadership.
- You take accountability for the team by enabling and empowering all team members.
- You own the disciplinary power and serve as an escalation point for your team members.
- You are hands-on removing all impediments in the organization to make our teams successful.
- You live a transparent feedback culture and are eager to lead by example.
People growth:
- You create an environment which engages and challenges your team members and exposes them to new opportunities.
- You enable your team members to grow and foster their skills and career.
- You identify improvement areas in their functional, non-functional or soft skills by supporting them in their professional development.
Your Profile – Ready to hop on board
Engineering Management
- You have 2+ years of experience in managing technical teams and individuals
- You have software engineering or technical product management background that enables you to drive technical decisions with the team and engage with engineers at all levels of seniority.
- You have experience working with one or more general purpose programming languages including, but not limited to, Java
People Management
- You have the desire to grow and learn as a manager.
- You enjoy growing and developing others.
- You find satisfaction in facilitating the success of teams and individuals rather than through personal technical proficiency.
- You are a team player with experience at acting independently.
- Working proficiency in English is mandatory, any other language a plus.
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
Flix – A place to enjoy work and have an impact
The future of transportation is Green. Here at Flix Tech, the R&D group, we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites. Every day we solve challenging problems, like how to scale rapidly around the world and how to make an experience that delights our customers. We have a culture of sharing ideas, contributing to open source projects and being an active member in our technical communities.
Flix is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender (including pregnancy and gender identity), national, social or ethnic origin, political affiliation, sexual orientation, marital status, disability, age, veteran status, or other legally protected characteristics. All employment decisions are based on business needs, job requirements, competence and merit.