We're looking for a motivated and driven OTA Account Manager starting as soon as possible who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. This role requires a strategic mindset, strong operational execution, and a customer-centric focus to drive success in leveraging OTA channels for bus travel bookings. This role requires close collaboration with internal teams and partners to implement strategies that enhance performance and customer satisfaction.
The position will be based in Bangalore. Ideal start date: October/November. We have hybrid working model (3 times per week in the office).
Your Tasks – Paint the world green
- Sales Management:
- Develop and execute strategies to maximize sales and revenue through OTA platforms.
- Monitor sales trends and collaborate with different cross-functional teams to optimize pricing, promotions, and drive bookings.
- Operations Management:
- Oversee OTA operations, ensuring smooth ticketing, reservations, and customer service.
- Streamline processes to minimize disruptions and enhance the customer experience.
- OTA Reviews and Feedback:
- Monitor and respond to customer reviews, addressing concerns promptly.
- Leverage feedback to drive improvements in customer satisfaction and loyalty.
- Performance Analysis and Reporting:
- Analyze OTA performance metrics to identify growth opportunities and adjust strategies.
- Prepare reports with key insights and recommendations for management.
- OTA Partner Management:
- Build and manage relationships with OTA partners, including contracts and commissions.
- Collaborate on optimizing product listings and strategic promotions.
Your Profile – Ready to hop on board
- Bachelor's degree in business, marketing, analytics or related field.
- 2-5 years of working experience
- Previous experience in sales, operations, or related roles within consumer durables, FMCG, mobility or hospitality industry, with a focus on marketplace channels.
- Strong analytical skills and proficiency in data analysis tools and software.
- Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment.
- Detail-oriented with strong organizational and problem-solving abilities.
- Knowledge of OTA platforms, online travel distribution, and industry trends.
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 30 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and health insurance for you and your family!
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. #LI-Hybrid
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story: