Shift Leader – Flixbus Shop (m/f/d)
City: Lisbon
Department: Shops
Recruiter: Kirill Feofilov
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To strengthen our team in Portugal, we are looking for a motivated and driven Shift Leader (m/f/d) for our point of sale at the Lisbon Oriente bus station. You will be responsible for the day-to-day management of your shift, supporting the shop team and ensuring smooth operations. This role reports directly to the Shop Manager.
About the Role
- Shift Coordination: organize tasks and objectives (quality, sales, personal development) at the start of each shift and ensure follow-up during the day
- Operational Oversight: guarantee smooth shift operations, focusing on team well-being, safety, and customer satisfaction, as well as uniform compliance
- Service Quality: ensure a high standard of customer service throughout the shift
- Closing Procedures: oversee cash counts and secure end-of-shift processes
- Team Support: provide hands-on support to cashiers and agents during busy periods, conflicts, or operational issues (e.g. cancellations, rebookings)
- Coaching & Feedback: provide regular guidance and motivation to the team
- Onboarding & Training: support the integration and development of new team members
About You
- 2+ years of professional experience in customer service, retail, or operations; leadership experience is a plus
- Experience in sales and cash management is a big plus
- Strong communicator with excellent interpersonal skills and a collaborative mindset
- Organized, proactive, and resilient, able to solve problems and perform under pressure
- Able to quickly familiarize yourself with the tools at your disposal (tablets, web applications, etc.)
- Fluent in both Portuguese and English; other languages are a strong advantage
- Flexible availability from Monday to Sunday, shift-based
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
- Other: Urban Sports's neat discount, meal allowance, Lisbon Viva transportation discount.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
