Lot Supervisor (m/f/d)
City: New York
Department: Operations
Recruiter: Angel K. Taylor
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Our NYC lot is a key operational hub, and we’re seeking a dedicated Lot Supervisor (m/f/d) to oversee daily operations, ensuring smooth and efficient bus arrivals and departures, and leading our temporary agents to deliver an exceptional customer experience.
About the Role
- Supervise the daily operations of the bus lot, ensuring safe, efficient, and timely bus arrivals and departures.
- Manage the scheduling for all staff, including temporary agents, to ensure optimal coverage and high service levels.
- Lead customer service efforts, promptly addressing and resolving passenger complaints and inquiries.
- Develop and implement strategies to improve operational efficiency and customer satisfaction.
- Train and mentor temporary agents, providing guidance and feedback to enhance performance.
- Monitor and improve lot performance, ensuring agent productivity and a high standard of service by maintaining a clean, organized, and safe environment for both employees and passengers.
- Communicate regularly with management to report on operations, staffing needs, and opportunities for improvement.
About You
- 2+ years of supervisory experience in a fast-paced environment.
- Proven ability to manage, motivate, and support a team effectively.
- Strong interpersonal and communication skills, with the ability to provide clear direction and constructive feedback.
- Proactive, resourceful, and able to handle unexpected challenges in a dynamic setting.
- Willingness to work on-site at our NYC lot with a preferred schedule of Thurs-Monday, 9am-5pm, including weekends and holidays as needed
Annual compensation range: $65,000.00 - $75,000.00 USD
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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