Flix (knows as FlixBus) is a tech driven mobility provider aiming to make travel more accessible, sustainable, and affordable.
As a Shop & Station Agent at Flix, you will make a direct impact by supporting travelers at our new FlixShop in Edinburgh Bus Station, managing station operations, and promoting our green mobility mission.
Be a part of our new operations team in Edinburgh, driving the opening of our first UK travel shop where we help thousands of people travel smart and sustainably every day. You’ll be part of the local frontline team ensuring our passengers enjoy a smooth, friendly, and professional travel experience
About the Role
- Welcome and guide passengers at the Edinburgh FlixBus shop and Edinburgh Bus Station
- Support travelers with personalised travel advice and promote FlixBus products and services
- Perform ticket checks, check-ins, and coordinate smooth departures with drivers
- Assist passengers during disruptions by providing timely updates and practical solutions
- Monitor and report operational issues such as delays, competitor activity, or customer feedback
- Manage ticket sales, refunds, and daily cash handling in the Flix Shop
- Use digital tools (apps, tablets) to support efficient station operations and communication
About You
- 2+ years of experience in customer-facing roles (transport, hospitality, retail, tourism, etc.)
- Fluent in English; additional languages are a plus
- Strong communication and interpersonal skills with a friendly, supportive presence
- Comfortable using digital tools to manage day‑to‑day station tasks
- Resilient under pressure and able to remain professional in challenging situations
- Flexible to work rotating shifts Monday–Sunday between 07:00 and 00:00
- Proactive, motivated, and eager to grow in a dynamic, fast‑moving environment
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
