Terminal Operations Manager (m/f/d)
City: Mexico City
Department: Business Development
Recruiter: Olami Rivera
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Terminal Operations Manager, you will be part of our Operations Team, taking ownership of the day-to-day management of our terminal(s), ensuring smooth coordination of arrivals, departures, staff, and vendors. You will play a key role in guaranteeing safety, efficiency, and service quality at the terminal, while providing data-driven insights that support better decision-making across the operation.
This role requires strong leadership, hands-on problem-solving skills, and the ability to manage multiple stakeholders in a fast-paced, operational environment.
About the Role
- Manage payments to terminal service providers.
- Coordinate bays, platforms, and scheduled arrivals and departures.
- Coordinate terminal staff (assistants, supervisors, support staff), including payroll, schedules, and incident tracking.
- Oversee general terminal administration: supplies, access control, maintenance, safety and security, cleaning, and local vendors.
- Manage auxiliary services, cleaning, and bus maintenance coordination.
- Oversee inventory management.
- Generate weekly and monthly reports on incidents, billing (payment status, pending items, discrepancies), operations, and inventory.
- Build tracking dashboards to support decision-making.
- Provide insights on recurring incidents by business partner, route, unit, or technology.
About You
- Proven experience in staff leadership and people management.
- Experience implementing and monitoring training programs and safety procedures.
- Strong ability to work with external and internal stakeholders.
- Experience in budget management and financial reporting.
- Strong problem-solving and decision-making skills.
- Excellent communication skills.
- Personal initiative, resilience, and a self-driven, goal-oriented working attitude.
- Ability to adapt quickly in a fast-paced, operational environment.
- Fluency in English is required.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
