Regional Operations Manager (m/f/d)
City: Bucharest
Department: Operations
Recruiter: Pavlina Grancharova
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
This role owns the end-to-end operational performance of assigned routes and operational areas within the Black Sea region – Romania, Bulgaria and Greece – from onboarding partners and training drivers to monitoring quality, managing projects, and driving continuous improvement across markets. You’ll act as a key operational partner, ensuring high standards, strong relationships, and seamless cross‑functional collaboration.
About the Role
- Route & Partner Onboarding: Technically and operationally prepare bus partners for new route launches
- Route Management & Quality Control: Monitor assigned routes for punctuality, safety, quality, and additional services
- Standards & Optimization: Ensure continuous improvement of connections in line with FlixBus standards
- Driver Training & Partner Support: Train drivers and provide ongoing technical and operational support to bus partners
- Relationship Management: Build and maintain strong, positive relationships with bus partners and other stakeholders
- Project & Crisis Management: Lead complex operational projects and improvement initiatives from planning to implementation, ensuring clear ownership, stakeholder alignment and measurable results and implement action plans in crisis situations
- Reporting & Cross-functional Collaboration: Contribute specialized knowledge to global and local projects, conduct vehicle/driver inspections, and keep all stakeholders informed on results and next steps
- Operational Ownership & Delegation: Take ownership of assigned operational areas, independently manage day-to-day topics, and act as a reliable operational backup for the Senior Operations Manager
About You
- Bachelor’s degree or equivalent practical experience
- Minimum of 3 years of relevant experience and knowledge of bus operations, transportation processes, and partner management
- Fluency in English and Romanian is a must; Fluency in Bulgarian or Greek is a plus
- Strong analytical, problem-solving, and organizational skills
- High attention to detail and accuracy
- Ability to work independently and as a part of a team
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your resume in English!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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