Agent Shops and Stations (Leeds, On-site)
City: London
Department: Shops
Recruiter: Pavlina Grancharova
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for motivated and driven Agent Shops and Stations (Leeds, on-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- Customer support at Leeds Station: Represent FlixBus on the ground, assist passengers with ticketing queries, provide journey updates, and ensure a smooth start to every trip
- Driver and departure coordination: Support drivers with check‑ins, ticket checks, and pre‑departure quality and roadworthiness inspections
- Operational communication: Act as the local voice for FlixBus, keeping customers informed of live operational changes and updates
- Station partner collaboration: Coordinate live departures and maintain strong relationships with West Yorkshire Combined Authority and station teams
- Incident and disruption handling: Manage delays, cancellations, and unexpected situations to keep journeys moving with minimal network impact
- Health & safety Compliance: Uphold FlixBus safety standards and Leeds Bus Station rules, oversee safe vehicle and passenger movement, and ensure hazards, incidents, and near‑misses are proactively escalated
- Passenger flow monitoring: Maintain safe pedestrian flow on stands and concourses, ensuring passengers remain clear of manoeuvring vehicles
📍 Note that we provide flexibility through a rota including shifts from Monday to Sunday between 06:00 and 00:00!
About You
- Love providing great customer service, have experience in customer-facing roles and excellent communication skills
- You are proactive, motivated, autonomous and have a desire to grow with a business
- You thrive in high pressure, fast moving and dynamic environments
- You can prioritise key tasks and make quick decisions, sometimes on limited information
- Have the ability to deal with difficult situations whilst remaining professional at all times
- You have a strong awareness of health & safety in a busy operational environment and act to keep people safe
- You are comfortable working independently, as the role may involve periods of lone working, and you follow lone-working and health & safety procedures at all times
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
