Agent Shop and Stations - Victoria Coach Station (On-site)
City: London
Department: Template
Recruiter: Pavlina Grancharova
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
About the Role
- Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure
- Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays
- Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers
- Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes
- Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey
- Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station
- Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly
About You
- Enjoy providing great customer service and have the ability to deal with difficult situations whilst remaining professional at all times
- Have previous experience of working in a customer-facing role
- Possess excellent communication skills
- Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00
- Thrive in high pressure, fast moving and dynamic environments
- See yourself as proactive, motivated, autonomous and have a desire to grow with a business
- Are able to prioritize key tasks and make decisions quickly on sometimes, limited information
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
