Junior Manager Traffic Control - Bangalore (m/f/d)
City: Bangalore
Department: Operations
Recruiter: Tavleen Bindra
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We’re looking for a motivated and driven Junior Manager – Traffic Control (India) to help shape and grow our operations team, drive efficiencies, and directly influence FlixBus’s success in India. This role will play a key part in scaling our Traffic Control operations across South India while collaborating closely with global teams. This role is a mix of Customer support, Operations and Crisis Handling and you will be closely supporting the driver and the host also ensuring the customer experience is top notch.
This is a hybrid role based in Bangalore, requires travel and has 24/7 rotational shifts.
About the Role
- Support and grow the South India Traffic Control Team, fostering a high-performance, collaborative culture.
- Define, develop, and implement SOPs aligned with global policies and regional needs.
- Collaborate with Smart Operations at HQ to drive digital transformation and automation.
- Train and coach team members on process updates, ensuring quality and consistency.
- Monitor and analyze KPIs (CSAT, AHT, Process Utilization) to maintain operational excellence.
- Lead onboarding of new team members and oversee quality assurance in daily operations.
- Work with cross-functional teams and stakeholders to streamline workflows and improve efficiency.
- Provide on-call support, lead crisis management, and work flexible rotational shifts including nights and weekends.
About You
- Minimum 6+ years of experience in Customer Service, preferably in the travel, mobility, or transport industry.
- Strong understanding of customer service operations and KPIs (e.g., SLA, CSAT, AHT, Utilization).
- Assertive and calm under pressure, especially in high-stress or crisis situations.
- Highly organized, proactive, and capable of working independently.
- Excellent verbal and written communication skills.
- Strong team player with a collaborative mindset.
- Demonstrates a high commitment to safety and customer satisfaction.
- Fluent in English and Hindi; knowledge of Tamil/Telugu/Kannada or other regional languages is a plus.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 30 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
