Strategical Operations Specialist (m/f/d)
City: São Paulo
Department: Operations
Recruiter: Olami Rivera
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
The Operations Specialist (m/f/d) builds strong partnerships with bus operators and stations, ensuring operational excellence and safety compliance. The operations team leverages data-driven insights to monitor performance, optimize processes, and mitigate risks. Through cross-functional collaboration, we drive continuous improvement and deliver a seamless customer experience.
About the Role
- Build and nurture strong, positive relationships with our bus operators, ensuring smooth collaboration and seamless day-to-day operations.
- Manage the daily communication and coordination with operators to prevent service disruptions and maintain operational excellence.
- Monitor, analyze, and continuously improve operator performance through KPIs and data-driven insights.
- Conduct audits and process checks to ensure full adherence to Flix standards and safety requirements.
- Support operators in implementing and engaging with training content for their driver teams.
- Identify risks or inefficiencies that may impact performance or customer experience and develop actionable mitigation plans.
- Work closely with cross-functional teams (Operations, Business Development, Finance, Network Planning, Pricing, Tech) to analyze performance data, trends, and processes, proactively driving improvements.
- Extract, transform, and interpret data from internal systems using tools such as SQL, Python, Excel, or BI dashboards to generate actionable insights.
- Create performance reports and dashboards, providing visibility on key operational indicators and improvement opportunities.
About You
- Bachelor’s degree in Business, Engineering, or a related field.
- 5+ years of experience in a similar operational strategist role within a dynamic environment, such as consulting, operations, or high-growth startup settings.
- Analytical mindset with experience in data manipulation and analysis (SQL, Python, Excel, Power BI, Tableau or similar tools).
- Comfortable interpreting datasets to identify trends, track KPIs, and propose data-backed recommendations.
- Passionate about building efficient processes and scaling businesses through collaboration and innovation.
- Strong attention to detail, a structured working style, and a proactive, hands-on approach to problem-solving.
- Excellent communication and stakeholder management skills; able to translate analytical insights into actionable strategies.
- Fluent in English.
- Willingness to travel when required.
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
