Regional Operations Manager (m/f/d)
City: Kyiv
Department: Operations
Recruiter: Pavlina Grancharova
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Regional Operations Manager (m/f/d), you will be responsible for ensuring operational excellence across a portfolio of Bus Partners and routes within your region. You will play a key role in maintaining safety, quality, punctuality, and customer experience standards while supporting partners in their daily operations and long-term development.
This is a highly operational role combining team and stakeholder management, field work, operational performance management and project execution.
About the Role
- Manage Bus Partners and routes, ensuring operational performance and full compliance with safety, punctuality, quality, and customer‑experience standards
- Build and maintain strong working relationships with Bus Partners, acting as their main operational contact and monitoring KPIs with corresponding improvement actions
- Conduct vehicle, driver, and operational inspections, ensuring follow‑up on corrective actions and delivering operational trainings to support partner and driver development
- Lead and support operational projects and process‑improvement initiatives to enhance efficiency and service quality
- Support crisis management, operational disruptions, and incident resolution together with internal and external stakeholders
- Cooperate with cross‑functional teams and provide regular reporting on operational performance, risks, and key insights
- Manage and develop direct reports, ensuring clear priorities, performance management, and ongoing professional development
About You
- Fluent Ukrainian and English, both written and spoken is a must
- Experience in operations, transport, logistics, or a similar operational environment
- Proven experience managing external partners and strong stakeholder‑management skills
- Willingness to travel within the region and across Europe when legally permitted
- Experience in passenger transport operations (nice to have)
- Experience leading or mentoring team members (nice to have)
- Knowledge of a Caucasian language (nice to have)
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your resume in English!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
