We're looking for a motivated and driven Workforce Real-Time Manager (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success and effectiveness.
As part of our WFM team, you will be in charge of developing accurate staffing forecasts, optimizing scheduling strategies, and monitoring performance to ensure operational efficiency. You will analyze workforce data, recommend improvements, and collaborate with cross-functional teams to address real-time challenges and ways to boost productivity.
NB: Please note this is a shift based work (40 hours/week, Monday-Sunday).
Your Tasks – Paint the world green
- Develop accurate workforce forecasts based on historical data, business trends, and anticipated changes in demand.
- Create staffing models and manage scheduling strategies to ensure optimal coverage while adhering to budget and operational goals.
- Adjust staffing levels accordingly to meet business needs.
- Collect, analyze, and interpret workforce data (e.g., call volume, agent performance, service levels) to support decision-making.
- Monitor performance against established KPIs (Key Performance Indicators) and identify areas for improvement.
- Continuously assess and improve workforce management processes, tools, and strategies.
- Recommend and implement process improvements to increase productivity, reduce operational costs, and enhance employee engagement.
- Collaborate with cross-functional teams to identify and resolve operational inefficiencies or gaps in workforce management practices.
- Provide insights and recommendations to the operational teams to ensure smooth execution of scheduling, adherence, and attendance policies.
- Address day-to-day workforce management issues, including unplanned absences, overtime, and shift adjustments.
- Assist in maintaining and updating workforce management software and tools to ensure accurate data and system reliability.
Your Profile – Ready to hop on board
- You posses previous experience as a workforce real-time manager.
- You have previous experience with WFM tools such as Power BI, NICE Workforce Management, ACD providers and/or SalesForce.
- You have great analytical and data-oriented skills to support your decision-making.
- You are self-driven, organized and autonomous.
- You able to identify process gaps and bottlenecks, and posses the self-drive to tackle them.
- You have an independent, reliable and responsible working style.
- You are able to work on a shift based work (40 hours/week, Monday - Sunday).
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package (26 days PTO), mental health support including 1:1 consultations with a psychologist, and a neat discount on Multisport &Coolfit memberships, monthly Food Vouchers, as well as full access to the Re-Benefit platform.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story:
#LI-Hybrid
