We're looking for a motivated and driven CRM Operations Manager (m/f/d) to join our global CRM team. This is a critical role for CRM at Flix as we expand our capabilities, redefine our toolset and constantly optimize for maximum revenue, profits, and growth, as well as scalability and efficiency. We support constant global market growth with our marketing activities to increase repeated purchases and prevent churn. We always aim for cutting edge technologies and a high level of innovation. By joining our team, you will be a crucial part of driving the team forward, developing our brands and customer communication throughout the globe.. As part of a data-driven team in our Marketing & Customer Product organization you will report into the CRM Team Lead. This role is based in Berlin, Germany.
Your Tasks – Paint the world green
- Ensure excellence in our new CRM platform set-up (Braze), working with Tech teams across the company
- Focus on driving App engagement and growth topics by enabling multichannel communication
- Enable revenue drivers in alignment with the CRM Communication team by developing operational flows on a global scale (Flix is present in 40+ countries worldwide)
- Drive the technical and operational implementation and optimization of our CRM tool Braze
- Develop and maintain workflow automations, integrations, and personalization that drive efficiency & relevance.
- Collaborate with different marketing, product and engineering teams, ensuring CRM technical solutions align with business goals
- Analyze CRM data to drive insights and recommendations for customer flows
- Ensure data quality and compliance through audits and analysis
- Contribute to our yearly and quarterly objectives by pitching your ideas and taking over ownership of tasks
- Maintain a good understanding of emerging technologies and CRM best practices
Your Profile – Ready to hop on board
- 2+ years CRM experience in a tech driven environment.
- 2+ years hands-on experience with configuring and optimizing a CRM tool for mobile applications, Braze specific experience is a very strong plus.
- Ability to transform business needs into system and process requirements.
- Interested in technical processes and motivated to collaborate closely with engineering teams.
- You think customer first, and you proactively raise opportunities along the lifecycle.
- Proven strong analytical and problem-solving skills with a data-driven mindset.
- Experience using API integrations for driving app engagement ideal, with a good understanding of data structures and microservice.
- Fluency in English is a must.
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story:
