Senior Fullstack Engineer (React/TS/Python) - Agent Facing Team
City: Berlin
Department: IT & Engineering
Recruiter: Maryna Bezuhla
At Flix, we offer a tech-driven environment where innovation meets real-world impact, with competitive pay, strong growth opportunities, and a culture of collaboration and ownership.
We are seeking a talented and driven Senior Fullstack Engineer (React/TS/Python) (m/f/d) with a strong emphasis on frontend development to join our Customer Service Domain and specifically the Agent Facing Team, a cross-functional team responsible for developing and maintaining tools that empower our customer service agents in their daily work.
This is an exciting opportunity to contribute to the evolution of our internal customer service platform as we explore new solutions to enhance scalability and efficiency, gradually building a modern, scalable, and in-house contact platform tailored to our needs.
Our Stack :
TypeScript, Javascript (React, Nodejs), Python (Flask, FastAPI), Java (Spring Boot), AWS (S3, DynamoDB, Lambda, API Gateway, EKS, Amazon OpenSearch Service), Azure (AD Sync), Kubernetes, Kafka, Snowflake, IaC (Terraform), GitLab CI/CD, Datadog, Twilio, Salesforce (part of our Domain), CI/CD pipelines, Gitlab.
About the Role
- Be part of a self-organized, cross-functional team, working on internal tools used by customer service agents
- Develop and maintain applications using JavaScript tooling (JS, TS, React, Node.js, etc), and Python, building internal tools that enhance customer service operations
- Contribute to the future contact platform by integrating backend services and improving system scalability
- Write clean, maintainable, and well-tested code while optimizing applications for performance and reliability
- Participate in code reviews, debugging, and CI/CD pipeline improvements to enhance code quality and automation
- Collaborate with engineers, product owners, and other internal and external stakeholders to implement intuitive user interfaces and backend services
- Advocate for best practices in software engineering, ensuring flexibility and maintainability in the codebase
- Work with cloud-based and IaC (Terraform) solutions, leveraging best practices for scalability and security
- Take ownership of tasks with a “get things done” mentality, contributing to an agile and highly effective engineering culture
About you
- 5+ years of professional experience as a Software Engineer, with hands-on experience in end-to-end development
- Strong knowledge of JavaScript/TypeScript and its ecosystem, including React.js
- Experience with backend development in Python (Flask/FastAPI)
- Proficiency with cloud environments (e.g., AWS, Azure) and serverless computing
- Understanding of software engineering principles, system architecture, and design patterns
- Experience in CI/CD pipelines, performance monitoring, and automated testing
- Comfortable working in a cross-functional, agile team, taking ownership and initiative
- Strong problem-solving skills and an open-minded, flexible approach to software engineering
Nice to have:
- Experience working with internal tools or B2B applications
- Knowledge of Twilio or similar contact center solutions (e.g. Zendesk, AWS connect, etc)
What we offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
Why Join Flix?
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
