We're looking for a motivated and driven Senior Regional Operations Manager (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success.
This position is an exceptional opportunity to develop your skills in operations within a growing company. You will have the chance to acquire versatile experience while directly contributing to our success. You will work in a stimulating environment where initiative is valued, and you will be able to bring your ideas to improve our operational processes. Additionally, you will have the chance to work alongside a passionate team in a friendly and dynamic work atmosphere.
Your Tasks – Paint the world green
You will be integrated into the French Operations team. You will play a key role within the team as the person responsible for ensuring the quality of service provided to passengers, by taking on the following tasks:
Regional Operations Manager (50% of your job tasks)
- You are responsible for managing all operational topics concerning Flixbus’ bus partners.
- You are also responsible for monitoring and improving all aspects regarding quality and safety.
- You know how to format KPIs and analyze them to provide recommendations aimed at improving quality with coach operator partners.
- You work hand on hand with other teams to build, maintain, and develop long-lasting partnerships with these Bus partners and develop Flix presence in the bus terminals.
- You help onboard our Bus Partners, which includes e.g. training drivers in conduct, communication and our brand image; installation and use of dedicated FlixBus onboard devices; training Bus Partner operations supervisors etc.
- You train, support, and develop the Bus Partners’ drivers and conduct regular inspections of buses to ensure everything meets our quality standards.
- You will take responsibility for an accurate start of each new line and constant improvement of the quality of line operations, especially regarding fleet, drivers and punctuality.
- You help set up new lines with our Bus Partners and new stops, supporting the relationship management with bus stations and infrastructure providers.
- You act as a liaison with various internal teams (Line Planning, Business Development, Bus Stops, Public Relations, Operational Control, support teams in Germany) as well as external stakeholders (coach operators, drivers, journalists, etc.).
- Regular travel expected in France.
Coordination Regional Operation Manager (30% of your job tasks)
- You coordinate the ROMs of the team by providing recommendations, an organizational framework, and best practices through your seniority.
- You act as a liaison with the Team Lead ROM on all operational topics concerning our bus partners (France-Spain scope).
- You act as a liaison with the ROMs regarding the strategy defined by the team manager.
Project Management (20% of your job tasks)
- You will ensure operational excellence and revolutionize the long-distance bus industry by developing and deploying projects related to the travel experience to guarantee the best service for our passengers and drivers.
- You are source of proposals to improve the customer experience.
- You take part in different cross-functional operational projects and support the Global Operations Team in delivering operational excellence across the whole network.
- Occasional travel to the FlixBus headquarters is expected.
Your Profile – Ready to hop on board
Experience
- You have at least 6 years of experience in operations or a dynamic daily environment (handling daily incoming requests with long-term projects to develop).
Experience in team coordination is a plus (1 year).
Experience in the transportation industry is a plus.
Analytical Skills
- You know how to analyze reports, draw conclusions, and provide a solution based on that.
- Solid usage of excel (TCD at least)
- Experience in PowerBI/SF is a plus
Language & Soft Skills
- You have a professional level of spoken and written French and English (necessary for daily interactions with other Business Regions and HQ).
- You have a strong team spirit and the ability to motivate stakeholders (internal or external).
- You have excellent written and oral communication skills.
- You are autonomous, resourceful, and organized.
- You can prioritize and organize yourself between incoming daily requests and longer-term tasks.
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office. We offer a hybrid working model for our Paris employees: 3 days working from home and 2 days at the office/week.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, collective agreement salary “ Syntec”, Flix health insurance, €8 per day worked in meal vouchers, 50% reimbursement of the Navigo pass, mental health support including 1:1 consultations with a psychologist, and many more.
NB: Please apply with an English resume!
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story:
#LI-Hybrid
