This is not your average contact center role. We’re looking for a passionate and skilled Customer Care Expert with Italian who will be acting as an extension of the headquarters and help us shape our team, drive the company to the next level, and have the most direct influence on our success.
Your Tasks – Paint the world green
- Providing real-time Expert Helpdesk support to our outsourced customer service teams through email correspondences, ensuring adherence to quality and operational standards for all customer inquiries;
- Owning dedicated and outbound support via email in emergency situations, as well as the full cycle of emergency after-care claims;
- Assisting our customers by acting as an interface between external customer service teams and internal teams including Customer Service Management, Quality Management, Traffic Control, Finance, Legal, and more;
- Taking decisive action and providing our customer service team with guidance on claims settlement where documented processes are not applicable with Customer Satisfaction as your main goal
- Continuously contributing to the process changes and optimization to better serve our customers or regional organizations.
Your Profile – Ready to hop on board
- You poses a firsthand experience in customer care;
- You put the customer first in everything you do;
- You are highly motivated, persistent, proactive and team goals-oriented;
- You think outside the box and always look for opportunity to improve and optimize processes;
- You speak and write fluently in Italian and English.
- Previous experience as Subject matter expert and mentorship within small to mid-size team would be considered a plus.
Our Perks – More than just a job
- You have an impact. With innovation and smart technology, we are creating the easiest way to travel. We want your ideas and give you autonomy to make them reality.
- Flix is flexible. Organize your own schedule with trust-based hours and up to 60 days of working from (m)anywhere. We are an office-first company, and we encourage all employees to come regularly to their local office.
- Travelling is our passion. Discover the world with your free Flix rides and bring along your friends and family for half price.
- Teamwork makes the dream work. Our FlixTeam has people from over 80 different nations. We work in a multicultural environment where we can challenge and support each other.
- We're not only green in color. We’re building for the long term, and that means protecting our planet. We constantly test new green technologies and compensate for the CO2 after all our business travel since 2018.
- Your well-being is important to us. To treat your mind and body we will give you a competitive paid time off package, mental health support including 1:1 consultations with a psychologist, and a neat discount on UrbanSportsClub memberships.
Want to rewrite the history of mobility with us? Then join our ride and apply now. We're excited to hear from you! We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply.
About Flix
We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have traveled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun.
The following video shows our amazing success story:
#LI-Hybrid
