Associate Offline Product Agent
City: Monterrey
Department: Operations
Recruiter: Angel K. Taylor
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To support our ambitious growth in North America, we are now looking to fill the exciting role of Associate Offline Product in our new Monterrey, Mexico office! The ideal candidate will have open/flexible shift availability.
About the Role
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Process orders for SIM cards, WiFi routers, and other offline products while ensuring timely delivery
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Investigate and resolve quality issues related to SIMs and WiFi to improve customer satisfaction
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Collaborate internally with Operations and technical experts to align on solutions
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Work externally with telecom carriers, WiFi router providers, and other suppliers
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Draft reports based on business needs and contribute to creative problem-solving
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Identify opportunities to enhance product performance and customer experience
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Ensure compliance with company policies, safety regulations, and government requirements
About You
- At least two (2) years’ professional experience working in one or more of the following capacities: tech support, dispatch, or customer service call center
- Fluent in English and Spanish
- Previous tech support experience desired, preferably in the fields of telecommunications, transportation, or security
- Patient, professional and detail oriented with a friendly demeanor
- Skilled in Microsoft Office Suite applications a must
- Experience with Salesforce CRM software desired
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
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Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
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Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
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Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
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Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
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Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
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Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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