(Junior) Operations Manager (m/f/d)
City: Gurugram
Department: Operations
Recruiter: Kirill Feofilov
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As we continue to expand our operations in North India, one of the fastest-growing bus markets in the world, we are looking for a motivated & driven Junior Regional Operations Manager.
Based in Gurugram/Delhi NCR, this is an exciting opportunity to play a pivotal role in ensuring the seamless execution of our ground operational excellence, data analysis and vendor management processes!
About the Role
- Manage a team of Operations Associates on the ground, guiding them to execute daily tasks efficiently and ensuring overall operational success
- Build and nurture strong relationships with bus stations and operators, fostering collaboration and smooth operations
- Conduct and manage audits, as well as gather stakeholders’ feedback to ensure operators comply with safety regulations and operational standards
- Monitor and improve operational KPIs (e.g. bus punctuality, service quality, bus station accessibility & compliance), ensuring operators adhere to our processes and standards, while identifying and solving risks
- Work on customer satisfaction initiatives and address feedback to improve station experience
- Identify & create bus stations across the region, and work closely with Network Planning & Business Development teams
About You
- 2-5 years of work experience in operations management, ideally within rapidly scaling startups in transportation, logistics, mobility, or delivery sectors
- Ready to travel across North of India and regularly visit Kashmere Gate bus station
- Experience in managing and training ground team is a strong plus
- Experience in designing operational processes is a strong plus
- Resilience to navigate and thrive in fast-paced, high-pressure environments
- Analytical skills with the ability to interpret data, identify trends, and make data-driven decisions
- Organized and autonomous, have a team and customer-oriented working style and consider yourself a travel enthusiast with a proactive attitude towards challenges
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Health Insurance for you and your family
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career
Why Join Flix
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey! #LI-Hybrid
