Operations Manager UK (m/f/d)

City: London
Department: Operations

Recruiter: Pavlina Grancharova

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At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.  

We are a global mobility provider with headquarters in Europe and the United States. Since 2013, we have changed the way millions of people have travelled, offering new alternatives for convenient, affordable and eco-friendly travel. Thanks to a unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world – and our journey has just begun. 

The UKs intercity coach market is being revolutionised by the launch of Flixbus. We are now looking to expand our strong, dynamic and ambitious team. To support our ambitious growth, we are now looking for an Operations Manager UK. This position will be based in London.  

About the Role

  • Data Analysis & Insights: Analyse large datasets to derive operational insights, monitor bus partner quality, and assess network performance to drive service improvements. 
  • Reporting & Performance Planning: Build reports and quality plans for bus partners, incorporating customer feedback and data to support implementation and improvement. 
  • Product & Process Improvement: Identify areas of improvement in customer-facing products and internal processes, and create business cases to support feature prioritisation and optimisation. 
  • Partner Support & Relationship Management: Manage partner databases, oversee performance, and take ownership of partner accounts to ensure service quality and alignment with Flix standards. 
  • Operational Coordination & Support: Provide daily technical and operational assistance to partners, and coordinate responses to delays, incidents, and changes in the network. 
  • Onboarding & Training: Lead onboarding processes for new bus operators and support partner driver training to ensure consistent, high-quality customer experiences. 
  • Customer Experience & Complaint Resolution: Address and resolve customer complaints, working closely with Customer Services to enhance processes and overall passenger satisfaction. 

About You

  • 2-4 years of experience in a fast-paced high-growth environment 
  • A proven track record of strong results in a similar data analytical role
  • Experienced with Excel, beneficial to have experience using PowerBI and SQL
  • Accuracy and punctuality in carrying out tasks, as well as ability to juggle multiple projects with strict deadlines  
  • You thrive in a fast paced, high pressure & dynamic environment 
  • Strong drive, self-motivated, accountable and entrepreneurial 
  • You are proactive, motivated, autonomous and have a desire to grow with a business

We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!  

What We Offer

  • Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family. 

  • Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year. 

  • Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. 

  • Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members. 

  • Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills. 

  • Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career. 

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career

Why Join Flix?

At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.

If you’re ready to grow and lead your journey, Flix is the place for you! 

 

Apply now

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Voluntary Gender Identification

Dear potential Flixie, 

At Flix, we are committed to fostering diversity and inclusion. To support this initiative, we invite all applicants to complete our demographic questions on voluntary basis. Your responses will be processed as anonymized data and not linked to your profile, and thus assessed for statistical purposes and internal research. 

If you prefer not to provide this information, simply click on "I do not wish to answer." Be assured that neither the decision not to participate nor your answers will have an impact on your application, and your answers will remain anonymous and unidentifiable to you individually. The decision on your application will be made independently from your participation and the information you provide. 

We appreciate your cooperation in advance! 

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