Fraud Operations Specialist (m/f/d)
City: Sofia
Department: Finance, Legal & Procurement
Recruiter: Marin Ivanov
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As a Fraud Operations Specialist (m/f/d), you will be managing chargebacks, monitoring fraudulent activity, and supporting prevention efforts across multiple markets. As part of a diverse, international team, you’ll collaborate across regions, share best practices, and help drive a unified approach to fraud prevention worldwide.
About the Role
- Keep the high-risk orders review list clear of pending reviews daily
- Identify and cancel fraudulent or suspicious orders, reducing the financial impact for the company
- Recognizе fraud patterns in a timely manner to help enforce effective fraud prevention measures
- Active monitorе chargeback rate and bank alerts and escalating to relevant stakeholders when needed
- Support the customer service team with any risk-related queries
- Proactively suggest, implement and refinе fraud-preventing static rules
- Handlе chargeback, supporting fraud data-related internal queries and dispute representment processes
About You
- Minimum of 1 year experience in the global e-commerce payment/fraud industry of a medium-sized company or similar experience
- Accurate and timely data entry skills with attention to detail
- Ability to multitask in a fast-paced environment while still meeting deadlines
- Strong verbal and written communication skills in English, ensuring clarity and mutual understanding
- Demonstrated initiative in researching, resolving issues, and driving processes improvements
- Team player with a positive attitude
- Proficiency in MS Office applications, including Excel, Word, and PowerPoint
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
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Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
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Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
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Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
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Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
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Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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