Operations Manager (Benelux)
City: Amsterdam
Department: Operations
Recruiter: Pavlina Grancharova
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As part of the Operations team, you’ll be responsible for managing relationships with bus partners, monitoring service performance, and coordinating new line setups. You’ll support quality, safety, and training initiatives, support operational excellence through data analysis and collaborate with cross-functional teams to share best practices.
About the Role
- Build and maintain long-term regional partnerships to support operational development
- Lead impactful projects focused on improving vehicle and driver quality, partner support, and training
- Use KPI analysis to help partners contribute effectively to our international network
- Collaborate with station teams and work in the field to elevate service and quality standards
- Coordinate daily operations using our multi-platform IT systems and tools
- Ensure safety and compliance by working with internal teams and conducting audits
- Analyze data and processes with the team to drive continuous improvement and challenge the status quo
About You
- HBO degree in a relevant field (e.g. business, tourism, logistics)
- 5+ years of experience in fast-paced or tech-driven environments
- Strong analytical mindset with a passion for turning data into actionable insights
- Proficient with MS tools, PowerBI, Salesforce, and quick to adopt new systems
- Proactive, detail-oriented, and solution-driven – you take ownership and deliver
- Excellent communicator, both collaborative and independent, with a hands-on attitude
- Fluent in English and Dutch (French is a plus), with a driving license and willingness to travel
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
