(Senior) Regional Operations Specialist (m/f/d)
City: Santiago
Department: Operations
Recruiter: Kirill Feofilov
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Senior Regional Operations Manager (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling-up environment and being responsible for managing operational topics concerning Flixbus’ bus partners in Chile.
This role will be based in Santiago de Chile under a hybrid working model.
About the Role
- Build, maintain, and develop long-lasting relationships with bus partners & bus stations
- Manage day-to-day interactions with our bus operators to ensure there is no disruption
- Monitor operators’ adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
- Ensure compliance with Flixbus procedures and protocols
- Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality
- Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers
- Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations
About You
- 5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors
- Fluent Spanish and English is a must
- Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills
- Strong Analytical skills, advanced Excel
- Trustworthiness, engagement, and flexibility as well as a hands-on mentality
- Organized, independent, reliable and responsible working style
- Ready to work hybrid (3 days per week in office) and travel occasionally across Chile
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life. #LI-Hybrid
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
