Support Engineer
City: Mexico City
Department: IT & Engineering
Recruiter: Olami Rivera
At Flix, we offer a tech-driven environment where innovation meets real-world impact, with competitive pay, strong growth opportunities, and a culture of collaboration and ownership.
The Support Engineer (m/f/d) role is a part of our IT infrastructure Support Team which provides FlixBus with a global service desk and is the first point of contact regarding all IT infrastructure related requests and issues. Additionally, the team owns services like administer devices with the Microsoft Endpoint Manager, a global video conferencing platform, a smooth and seamless hardware provisioning with Windows Autopilot, follow me printing and other great innovative tools, that you will help to develop and implement. We work agile and use Kanban to optimize our outcome, while we try to be cross-functional in all our responsibilities.
About the Role
- Identify and drive IT-related business improvements with a focus on innovation
- Continuously learn from the tech community to enhance internal infrastructure
- Manage, resolve, or escalate 1st, 2nd, and 3rd level support tickets with the global team
- Train and advise employees on using global IT systems and applications
- Own and maintain services like video conferencing, Office 365, and hardware provisioning
- Oversee device and asset management to ensure smooth operations
- Support cross-functional teams by improving workflows and reducing response time
About You
- Strong proficiency in Office 365 support, especially MS Teams, Outlook, and OneDrive
- Hands-on experience with Microsoft Cloud Services including Endpoint Manager, Azure AD, and Autopilot
- Familiarity or interest in scripting for automation (e.g., PowerShell)
- Prior experience in agile, self-organized teams and international, fast-paced environments
- Skilled communicator able to explain complex technical concepts clearly to diverse audiences
- Proven track record in 1st, 2nd, and 3rd level IT support using a ticketing system
- Fluent in English, results-driven, and focused on delivering value
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, we empower our teams to push boundaries and shape the future of mobility. As we continue to scale globally, we harness cutting-edge technology to make mobility smarter, more sustainable, and more affordable.
If you’re looking for a place where you can drive change and redefine how millions of people travel, Flix is the place where you can lead your journey!
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