Mid Level - Support Engineer (m/f/d)
City: Berlin
Department: Template
Recruiter: Mykhailo Shpygotskyi
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support.
About the Role
- Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management
- Proactively look for IT related business improvements and drive innovation in our flix internal infrastrucure systems
- Continuously learn from our tech community and improve our internal IT infrastructure
- You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
- You train and consult our employees regarding usage of our global IT infrastructure and application platform
About You
- Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
- Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
- Experience or high interest in scripting for task automation (e.g. PowerShell)
- Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
- Experience working in agile and self-organized teams
- Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
- Result-driven and value-oriented
- Fluent in English
- Experience in 1st, 2nd and 3rd level IT support in a ticketing system
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
