At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Shop Employee (m/f/d) for our FlixBus shop in Warsaw. This job is on-site and on a full-time basis.
About the Role
- Sell tickets and additional services while following pricing, reporting, and fiscal procedures
- Operate sales systems and provide accurate passenger information on schedules, prices, and regulations
- Handle customer service tasks, including basic complaints, inquiries, and passenger check‑in
- Perform quality control checks on coaches, ensuring cleanliness, equipment readiness, and compliance with standards
- Collaborate with drivers and technical teams and report issues according to internal procedures
- Manage lost and found items, including registration, documentation, and proper release to owners
- Maintain the sales office environment, ensuring cleanliness, equipment functionality, and adherence to safety regulations
About You
- Fluency in Polish. Good command of English is needed
- Knowledge of Ukrainian is an advantage
- Willingness to work afternoons, evenings, and weekends (Shift-based work between 7:00 a.m. and 10:30 p.m.)
- Strong communication skills and a positive attitude
- Ability to work under time pressure
- Experience in customer service and/or sales
- Independence and resourcefulness
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
NB: Please submit your resume in English!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
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