Operations Control & Monitoring Specialist (m/f/d)
City: Mexico City
Department: Operations
Recruiter: Olami Rivera
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
As an Operations Control & Monitoring Specialist, you will oversee real‑time fleet monitoring, ensure proper device connectivity, maintain accurate geolocation data for stations, and support vendor billing processes. You will analyze operational trends, build dashboards, and provide insights that strengthen safety, connectivity, and overall operational efficiency.
About the Role
- Monitor vehicles in real time through dashcam and operational platforms, identifying unsafe driving, device failures, disconnections, and critical incidents.
- Escalate and track incidents with Business Partners and Traffic Control, ensuring all alerts are documented and closed properly.
- Track and manage SIM cards, routers, and connectivity status across all units, coordinating activations, replacements, and issue escalation.
- Register, update, and audit station locations, ensuring accurate GPS coordinates, operational details, references, and technical documentation.
- Validate and track invoices related to connectivity, monitoring systems, maintenance, and telecom services, resolving discrepancies with vendors and Finance.
- Generate weekly and monthly reports on alerts, connectivity performance, billing status, route activity, occupancy, and recurring operational issues.
- Build dashboards and provide analytical insights to support decision‑making and improve operational reliability.
About You
- Bachelor’s degree in Logistics, Operations Management, Telecommunications Engineering, Systems Engineering, Industrial Engineering, International Business, or a related field.
- 2–3 years of experience in operational monitoring, fleet control centers, telecom/IoT device management, or connectivity-based operations.
- Experience with dashcam platforms and real‑time monitoring tools.
- Knowledge of geolocation, GPS coordinates, SIM cards, routers (4G/5G), and connectivity troubleshooting.
- Advanced Excel skills and strong ability to structure and interpret operational reports.
- Analytical mindset, attention to detail, problem-solving, effective communication, and ability to work under pressure.
- Basic experience with invoice validation, vendor follow‑up, and accounts payable processes
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
