Regional Operations Manager
City: New York
Department: Operations
Recruiter: Marcus Gipson
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a Regional Operations Manager for our East Coast Region to join our team and play a key role in shaping our continued growth across one of our most exciting North American markets.
As a Regional Operations Manager, you will serve as the critical link between internal functions and the network of operators who deliver our service on the ground. You will take direct ownership of operator relationships, quality performance, and safety compliance in one of our key strategic markets. Your work will have a direct impact on the organization by driving operational excellence and enabling the continued growth of the North American network.
About the Role
- Own the quality performance of our operator portfolio across the East Coast, fostering strong and collaborative partnerships
- Serve as the key interface between operators and internal teams, providing hands-on support across operational and product matters
- Independently develop analyses and presentations based on quality performance indicators, connecting insights with Business Development and Network Planning
- Actively lead projects in operations management, coordinating cross-functional teams across Business Development, Operations, and Network Planning
- Ensure operators align with our processes and standards, providing guidance and support to uphold local safety and ADA compliance
- Empower operators to engage with FlixUni content and maintain oversight of ADA driver training compliance
About You
- 2+ years of experience with a history of owning and driving results in a role within passenger transportation, operations, or logistics
- A self-driven, independent and goal-oriented approach to work
- Strong communication and collaboration skills with the ability to work effectively across teams
- A proactive mindset with a high level of commitment and adaptability
- Solid proficiency in PowerPoint and Excel; experience with PowerBI is a plus
- Fluent in English; Spanish fluency a plus
Salary Range: $74,000 to $93,000 USD
We recognize that everyone carries a unique set of valuable skills and experiences. If you think you could have an impact even though you don't meet 100% of the requirements, we still encourage you to apply. We want to hear from you!
What We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
